Customer Success

 PUBLISHED MARCH 2021

We are looking for a Customer Success Manager (CSM) with a minimum of two years of relevant work experience.  Join our fast-moving team in Zürich to sell, implement and support the Squirro platform - an unstructured data discovery and analysis platform for Squirro customers.

Responsibilities

• Develop strong customer relationships that promote retention and loyalty. Be comfortable communicating and presenting analytic findings to clients.
• Manage the growth and the retention of the book of business.
• Create policies and procedures that optimize the customer experience.
• Perform customer onboarding, training, and support.
• Carry out periodic health checks to improve the overall customer experience and success.
• Direct the activities of small teams to achieve objectives.
• Support the sales team for upselling and cross-selling opportunities.

Qualifications

• Direct client management/relationship experience.
• Experience with the use of analytic and/or data visualization software.
• Ability to create structure in ambiguous situations and design effective processes.
• Experience implementing or supporting solutions on-premises or in the cloud.
• Strong presentation skills including advanced PowerPoint skills.
• Ability to grow and scale upward with a fast-growing company.
• Experience in managing complex internal and external customer relationships.
• Driven, self-motivated, enthusiastic and with a “can-do” attitude.
• Excellent communication skills and fluency in English. Other languages are welcomed (German).

Preferred experiences

• Experience working with cross-functional teams (e.g. Sales, Marketing, Delivery & Engineering).
• Basic or better technical skills in one or more of HTML, javascript or Python.
• Experiences or strong interest in the field of Artificial Intelligence.
• Experience or strong interest in Natural Language Processing and Machine Learning.

Our Technical Tools (For information)

• Core software – Python, JavaScript, CentOS.
• Data storage – ElasticSearch, MySQL, Redis.
• Web components – Nginx, Flask.
• Frontend components – Backbone.js, Underscore.js.
• Other: Atlassian (JIRA, Confluence), Github, MS Office, …

About Squirro

• Squirro is a Swiss startup, based in Zurich with offices in London, New York, Munich, and Singapore.
• The Squirro Insights Engine augments search technology with Artificial Intelligence to tackle any challenge relating to data gathering, analytics, search and data visualization.
• Squirro works with global, data-driven organizations; predominately with the world’s leading banks, chemistry-, biology-, insurance-, and law-enforcement organizations.  Squirro also works with big and mid-size commercial businesses.

Get in Touch

Email: jobs@squirro.com

Phone: +41 44 586 98 98